Conflict is Natural….and Manageable
Conflicts are normal in collaborative work environments. There are literally dozens of potential triggers that can derail a conversation or a relationship and inevitably, we all fall victim to conflict of one kind or another.
Understanding a person’s personality better (what energizes them vs. what causes them stress) helps us avoid these conflict triggers. A simple tool frequently used is a DiSC assessment and exercise. The ‘aha’ moments we see when people better understand each other really defuses conflict and makes us better leaders.
We’re all human. And, with a little practice we can repair even the most fractured relationships by understanding our own personality and the personalities of those around us.